Refund and Returns Policy

Last Updated: 30 November 2023

Thank you for shopping with 360 Medi Skin. Our Refund and Returns Policy outlines the terms and conditions for refunds and returns of products purchased through our website [www.360mdiskin.com]. Please read the following information carefully.

1. Refund Policy:

1.1 Eligibility:

• To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. We require proof of purchase for all refund requests.

1.2 Time Frame:

• Refund requests must be made within [insert number] days of the purchase date. After this period, we may not be able to offer a refund.

1.3 Refund Process:

• To initiate a refund, please contact us at [admin@360mdiskin.com] or [603-91334803]. Provide your order number, a detailed reason for the refund request, and any supporting documentation. Our customer service team will review your request and guide you through the process.

1.4 Non-Refundable Items:

• Certain items are non-refundable, including but not limited to gift cards, downloadable software, and personalized or hygienic products. These items will be clearly marked as non-refundable during the purchase process.

2. Returns Policy:

2.1 Eligibility:

• If you receive a damaged or defective product, please contact us within [insert number] days of receiving your order. We may require photographic evidence of the damage or defect.

2.2 Return Process:

• To initiate a return, please contact us at [admin@360mdiskin.com] or [603-91334803]. Provide your order number, details of the issue, and any supporting documentation. Our customer service team will guide you through the return process.

2.3 Shipping Costs:

• If the return is due to an error on our part or a defective product, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping fees.

3. Exchange Policy:

• We do not currently offer direct product exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

4. Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at [admin@360mdiskin.com] or [603-91334803].

Thank you for choosing 360 Medi Skin. We value your satisfaction and are committed to providing a positive shopping experience.